As we get closer to departing the U.S., I have been reflecting on our life here in Newberry. I realize that this community and the people in it have influenced us in many positive ways. I am going to start posting some occassional essays on the how Newberry has impacted our lives. I will entitle the series "From Newberry to Nairobi". I hope you will enjoy these. My first essay is titled "Learning to say, 'I'm Sorry.'" Enjoy!
++++++
As I sat at my desk getting ready to start seeing patients on a busy Friday afternoon, one of my employees knocked on my door, motioning that she needed to tell me something privately. “Dr. Hutchison, I don’t know how to say this, but Mrs. Smith, well, um, she says she doesn’t like you, and, well, she wants another doctor to take care of Mr. Smith.” As she said this the words exploded in my ears like fireworks. On top of the line of patients for this afternoon, I now had a disgruntled patient who needed my attention.
However, instead of raising a shield of defense, I asked Cathy to explain the situation. As she related the message her husband, Mrs. Smith’s pastor, shared with her over lunch, I began to review my interactions with Mrs. Smith over the past couple of weeks. Mr. Smith was dying. The night before I had admitted him to the hospital from the nursing home for the third time in 3 weeks. In fact, until 2 weeks ago, he had been the patient of an Internist for the past twenty years. But his declining health necessitated a nursing home admission. As the Internist did not admit to the nursing home, our practice was asked to accept him at the nursing home which one of my other partners did last week. But unfortunately, a flare up of Mr. Smith’s emphysema required readmission to the hospital last weekend. As the physician on call for the practice, I met Mr. And Mrs. Smith for the first time last week. At that time, I tried to reassure Mrs. Smith that despite the fact that I was the third physician to see Mr. Smith that week, I had indeed reviewed his chart to be able to provide good care for him during the hospitalization.
As I reviewed his chart, I learned that he was 92 years old and had a long history of chronic medical problems including COPD, CHF, Depression, Hypertension, and Dementia – all of which he was taking several medicines for.